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ISO 14001:2015 – the worldwide acknowledged International Standard for environmental management. POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production ISO 14001:2015 Environmental system certification Updated 2024-01-01 Environment preservation is one of the major issues we are facing in the world. As customers are becoming more environment conscious, businesses have to follow the trend. ISO 14001:2015 – the worldwide acknowledged International Standard for environmental management. Teltonika makes every effort to conform to environmental standards and holds the ISO 14001:2015 certification. It is our duty to reduce the amount of energy required for production and the amount of electronic equipment waste, to eliminate toxic materials from our products, and to promote recycling of materials. Please check our certificate below. Download the certificate

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Cookies policy Updated 2024-01-01 WHAT IS A COOKIE? Cookies are small pieces of text sent to your browser by a website you visit. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. Other technologies, including unique identifiers used to identify a browser, app or device, pixels, and local storage, can also be used for these purposes. Cookies and other technologies as described throughout this page can be used for the purposes described below. Cookies set by the website owner (“TELTONIKA IoT GROUP” group companies) are called "first party cookies. Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

ISO 45001 is an ISO standard for management systems of occupational health and safety (OH&S). POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production ISO 45001:2018 Safety system certification Updated 2024-01-01 ISO 45001 is an ISO standard for management systems of occupational health and safety (OH&S). The goal of this standard is the reduction of occupational injuries and diseases. The standard is based on its predecessor OHSAS 18001, conventions and guidelines of the International Labour Organization, and national standards. It is critically important to create safe and healthy work conditions for employees and adopt the most necessary measures which prevent accidents, incidents and occupational diseases. We are proud to announce that we have been audited and successfully passed audit for compliance with ISO 45001:2018. You can check our certificate below. Download the certificate

This Recruitment Privacy Notice explains how we UAB “TELTONIKA IoT GROUP” and its current and future subsidiaries and affiliates (collectively referred to as the "Group", "we", or "us") handle your personal data when you apply for a job with us directly or through a recruitment agency, or when you are referred to us by someone else. POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Recruitment data policy Updated 2026-02-02 1. Introduction This Recruitment Privacy Notice explains how we UAB “TELTONIKA IoT GROUP” and its current and future subsidiaries and affiliates (collectively referred to as the "Group", "we", or "us") handle your personal data when you apply for a job with us directly or through a recruitment agency, or when you are referred to us by someone else. For the purposes of recruitment, talent acquisition, and the management of our global hiring systems, UAB “TELTONIKA IoT GROUP” and the specific Group entity to which you are applying (or where a relevant vacancy exists) act as Joint Controllers of your personal data. What does this mean for you? This means that the Group companies jointly determine the purposes and means of processing your application. We share common recruitment platforms and processes to ensure your application is assessed efficiently and to match your skills with opportunities across the Group. Your Point of Contact. Although multiple Group entities may process your data, we have arranged for UAB “TELTONIKA IoT GROUP” to act as your main contact point. You may exercise your rights under the GDPR (such as access or deletion) in respect of and against each of the joint controllers, but for your convenience, we recommend directing all inquiries to: Email: privacy@telonika.lt Address: Ditvos str. 6, Vilnius, Lithuania, LT-02121. We use Workable , an online application provided by Workable Software Limited, to assist with our recruitment process. Workable acts as a Data Processor on our behalf. When you apply for a job with us, your data will be stored and processed on Workable’s secure servers. We have signed a Data Processing Agreement with Workable to ensure your data is protected in accordance with the GDPR. Workable may use automated means to assist us in organizing applications (e.g., filtering), but the final decision on recruitment is always made by our human recruitment team. Where you apply for a job opening via the application function on a job site or similar online service provider (“Partner”), you should note that the relevant Partner may retain your personal data and may also collect data from Us in respect of the progress of your application. Any use by the Partner of your data will be in accordance with the Partner’s Privacy Notice.

AQAP 2110 (Edition D Version 1 – June 2016) POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Updated 2026-01-01 This standard specifies NATO's requirements for Quality Management Systems. Built upon the foundation of ISO 9001, AQAP 2110 introduces additional, stringent requirements tailored specifically for the defense industry. It ensures that a supplier has the necessary processes to manage risks, maintain configuration control, and guarantee that products meet the rigorous technical specifications required by NATO forces throughout the design, development, and manufacturing stages. Download the certificate

Code of Conduct establishes standards to ensure that working conditions in the electronics industry or industries in which electronics is a key component and its supply chains are safe. POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Code of conduct Updated 2025-03-01 WHAT IS OUR CODE OF CONDUCT? Teltonika company group (further referred to as “Teltonika, we”) Code of Conduct (hereinafter referred to as Code) is a set of values, rules, standards, and principles outlining what Teltonika expects from its business partners and employees within an organization. This Code concludes our expectations and communicates the ethical principles we feel are most fundamental to success. The Code defines business ethics principles and contains specific rules for employee actions and behavior. The Code emphasizes ethical attitudes and staff communication policies to prevent conflict or harassment and outlines the consequences of poor behavior that violates the Code. WHO DOES IT APPLY TO? The Code applies to everyone in the organization, at all levels, including employees, managers, and subsidiaries controlled by Teltonika. We expect third parties, including suppliers, to adhere to the principles and values of the Code when conducting business with Teltonika. Employees working with third parties are responsible for holding them accountable to these standards.

Teltoheart privcy policy POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Teltoheart privacy policy Updated 2026-04-14 1. Definitions 1.1. “Company” means the service or product manufacturer TELTONIKA TELEMEDIC UAB (Company code 305534534); 1.2. “Client” means the firm or company (and their legal representatives); 1.3. “Terms” means these Terms and Conditions set out in this document and unless specified includes any special terms and conditions agreed in writing between the Company and the Client, and also applies to Wearer; 1.4. “Contract” means the contract, or agreement between the Company and the Client for the supply of Services and/or Products, including these Terms; 1.5. “Mobile application” means the TeltoHeart mobile application (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.6. “WEB platform” means the TeltoCare WEB platform (in https://Teltocare.com including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.7. “Smart wearable” means TeltoHeart Smart wearable (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.8 “Software” means MyHealth app (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.9. “Products” means the TeltoHeart application, TeltoHeart Smart wearable (including any instalment of them) and TeltoCare WEB platform which the Company are to supply in accordance with these Terms; 1.10. “Services” means TeltoCare (WEB platform) and Teltoheart (Mobile application) are to supply in accordance with these Terms; 1.11. “Wearer” a person wearing the Teltoheart smart wearable; 1.12.“Product Privacy Policy” means the Teltoheart privacy policy located at https://www.Teltocare.com/privacy-policy/ 2. Terms of use 2.1. This document sets out the terms and conditions upon which the Company provides Services and Products to its Clients and (or) Wearers. These Terms govern Company Service provision to the Client and (or) Wearer to the exclusion of any other terms and conditions implied by the placement of a Client’s order for said Products or Services. 2.2. These Terms apply for use of the Products and Services, including any associated firmware, software, services or functions provided of Company. 2.3. These Terms do not apply to the third parties’ mobile application or the operating system. There shall be not possibility to download other apps to the Smart wearable. 2.4. These Terms are a legally binding document between TELTONIKA TELEMEDIC UAB (“Company”) and (or) Client and applicable to Wearer who accesses or uses the Products and Services. Please review these Terms carefully. 3. Conditions for use of the Products and Services 3.1. The Products and Services is offered subject to acceptance without modification of these Terms. By accessing or using the Products and Services, you agree to be bound by all of the terms and conditions specified in these Terms. The Terms may be modified by Company from time to time in sole Company’s discretion. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THESE TERMS WITHOUT MODIFICATION, THEN YOU MAY NOT ACCESS OR USE THE PRODUCTS AND SERVICES . Please check these Terms periodically for changes. Your continued access or use of the Products and Services following any changes to the Terms constitutes your acceptance of those changes. 3.2. The Products and Services may not function properly if you do not install any necessary companion applications or firmware or software updates to the Products and Services or your mobile device. Client and (or) Wearer is responsible for mobile carrier’s rates and fees that may apply while using the Products and Services. The Products and Services may enable Client and (or) Wearer to execute certain functions on mobile device, such as Bluetooth. Client and (or) Wearer shall assume all risks to your mobile device if you choose to use such features. 3.3. While using Products and Services, from time-to-time Client and (or) Wearer may receive questions about experience of use of Products and (or) Services. 4. Age Restrictions 4.1. By using the Products and Services Client and (or) Wearer warrant that are of legal age to form a binding agreement or, if you are at least 22 years of age. Client and (or) Wearer may not use the Products and Services if are not at least 22 years old. 4.2. Important : If you are not the Wearer, you are responsible for ensuring that the Wearer (or if the Wearer is under 22 years of age, that their parent or legal representatives): (i) have been informed that Services shall not be provided if the Smart wearable has no battery power; (ii) understands how to use the Products and Services and is aware of the limitations of the Products and Services, if applicable, and accept the Terms on behalf of Wearer. You must ensure that the Wearer (or if the Wearer is under 22 years of age, the parent or legal representative of the Wearer), explicitly agrees to having any required personal information collected and used by Company in accordance with Company’s Teltoheart privacy policy, for the purpose of the Products and Services. 5. Privacy policy 5.1. All information provided and collected by Company through the Products and Services are handled in accordance with Company Teltoheart privacy policy which is hereby is an integral part of these Terms . The applications that run on Products and Services and the operating system installed on the smart wearable may separately collect information and such collection is governed by the applicable Privacy Policies for the companies providing the applications and operating system. 5.2. Teltoheart privacy policy conditions may be reviewed at the web link: https://www.Teltocare.com/privacy-policy/ 6. Risk of use 6.1. Use of the Products and Services is intended for private use. Client’s and (or) Wearer’s use of the Products and Services is solely at their own risk. 6.2. Without limiting any other terms of these Terms, Company do not make any representations, warranties or promises about the accuracy, reliability or effectiveness of any of the functions or services. 6.3. Company does not guarantee that all functionality on the Products and Services will work at all times. Company does not guarantee that the information provided by the Products and Services is 100% accurate. 6.4. Do not interpreter or take clinical action based on Products or Services measurements without first consulting with a qualified healthcare professional. USE OF THE TeltoHeart SMART WEARABLE IS NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOUR HAVE A MEDICAL EMERGENCY, YOU SHOULD CALL TO YOUR DOCTOR OR EMMERGENCY MEDICAL HELP. 7. Software License 7.1. We hereby grant you a limited, personal, non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable right to use the Products and Services in accordance with this Agreement. The Products and Services contain our valuable intellectual property and you obtain no rights to the software on the Products and Services except to use it in accordance with this Agreement. You must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access or use the source code of the Products and Services; (b) use the Products and Services in a manner prohibited by applicable laws or this Agreement. 7.2 The software, documentation, interfaces, content, fonts and any data that came with Products and Services, as may be updated or replaced by feature enhancements, software updates or system restore software provided by Company (“Software Updates”). The Company retains ownership of the Software itself and reserve all rights not expressly granted to you. You agree that the terms of this Software License will apply to any Company Products and Services. 7.3 The Company, at its discretion, may make available future Software Updates for Products and Services. The Software Updates, if any, may not necessarily include all existing software features or new features that the Company releases for newer or other Products and Services. The terms of this License will govern any Software Updates provided by the Company that replace and (or) supplement the Original Software product, unless such Software Update is accompanied by a separate license in which case the terms of that license will govern. BY DOWNLOADING A SOFTWARE UPDATE, AS APPLICABLE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. 7.4. Subject to the terms and conditions of this License, you are granted a limited non-exclusive license to download Software Updates that may be made available by the Company. This License does not allow you to update or restore the Company Products and Services that you do not control and (or) own and (or0 share Software updates with third parties. 7.5. By confirming this Software license you agree that without making Software updates you will not be able to use Products and Services unless all Software Updates is made. 8. Copyright and Other Intellectual Property 8.1. All content and other materials available at or through the Products and Services, including without limitation trademarks, service marks, trade names, images, audio, text, software, designs and the “look and feel” of the Products and Services (collectively, “Products and Services Content”) are owned or licensed by Company and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, distribute, display, perform, transmit, sell, or otherwise use any Products and Services Content without Company’s expressed written permission. All rights not expressly granted to you in this Agreement are reserved by us and/or our licensors. 8.2. The Client and the Wearer warrants to use the Products and (or) Services only in accordance with the Terms. 9. Prohibited Conduct 9.1. Client and (or) Wearer agrees to abide by all applicable laws and not to (a) upload, transmit, post, email, or otherwise make available to the Products and Services any material in any format that (i) is false, inaccurate, misleading, fraudulent, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another's privacy; (ii) infringes any third party's intellectual property or other proprietary right or rights of publicity or privacy; or (iii) contains viruses, worms, Trojan horses, time bombs, corrupted files, or any other software or programs designed to interrupt, interfere, intercept, expropriate, destroy or limit the functionality of the Products and Services or any computer software or hardware or equipment associated with the Products and Services; (b) alter, remove, or falsify any attributions or other proprietary designations of origin or source of the Products and Services Content; (c) impersonate any person or entity, including, but not limited to, Company employees or officers, or falsely state or otherwise misrepresent affiliation with any person or entity; (d) attempt, through any means, to gain unauthorized access to the Products and Services or another person’s account or information on or through the Products and Services; (e) use any robot, scraper, spider, or any other automatic device or manual process to monitor or copy the Products and Services or any Products and Services Content without our prior express written permission; (f) take any action that imposes an unreasonable or disproportionately large load on the Products and Services; (g) take any action that creates liability for Company or causes Company to lose any of the services of Company business partners, vendors or suppliers; (h) take any action that would cause us to violate any applicable law, statute, ordinance or regulation, or that violates the Agreement. (i) to make self-diagnosis and a substitute professional medical judgment. Products and Services is not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of any condition or disease. Please consult your healthcare provider prior to making any decisions related to your health; (j) to use Products and Services in a non-proper manner. Prior to using the product or service, it is advisable to seek advice from a healthcare professional. In the event that you encounter any discomfort or adverse effects during usage, we advise that you discontinue use and consult with your healthcare provider. 10. Responsibilities when using the Products and Services 10.1. Client: 10.1.1. must obey these Terms and instructions when offering and (or) using the Products and Services; 10.1.2. is obliged not to change, modify Wearer’s entered information, or data; 10.1.3. is obliged not to transfer, share Wearer’s data, except for the permitted purpose – proper use of Products and (or) provision of Services; 10.1.4. must ensure that Products and Services shall not be used for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities; 10.1.5. is responsible for monitoring the activity in Products and Services. Other than where required by law, Company will not monitor any communications from the Smart wearable and will not know if a Client is requiring assistance, or if any alert is false or genuine; 10.1.6. is prohibited to modify or attempt to modify, decompile, disassemble, reverse engineer, tamper with, or attempt to derive the source code of the Products and Services in any way; test the vulnerability of Company systems or breach any security or authentication measures; or circumvent any technological measure implemented by Company, its partners or any other third party (including another user) to protect the Products and Services; 10.1.7. is responsible for contacting Company if a defect in Products and Services identified that prevents from using the Products and Services 10.1.8. is obliged to indemnify the Company for any and all damages, claims, penalties, or other financial and not financial consequences, that arise due to Client’s breach of conditions, specified in these Terms. 10.2. Wearer: 10.2.1. must obey these Terms and instructions when offering and (or) using the Products and Services; 10.2.2. is solely responsible for the authenticity and correctness of the data entered; 10.2.3. is responsible to keep secure the passwords and other identifying information of Products and Services; 10.2.4. is responsible not to enter any information or data that may not comply with or violate the Terms and (or) applicable law; 10.2.5. is obliged not to remove, change, reproduce, modify, adapt or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Products and Services. Company logos and any other trademarks that may appear on the Products and Services, and the overall look and feel of the Products and Services, including layout, graphics, icons, and scripts, may not be copied, reproduced, adapted, modified, imitated or used, in whole or in part; 10.2.6. is responsible for maintaining the Smart wearable battery and for completing any Smart wearable firmware updates notified in the Mobile application or WEB platform. Wearer acknowledge that the Products and Services will not be available or may be adversely affected if the Smart wearable has no battery or if a firmware update was not completed; 10.2.7. shall not use the Products and Services for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities; 10.2.8. is responsible for monitoring the activity in Products and Services. Other than where required by law, Company will not monitor any communications from the Smart wearable and will not know if a Wearer is requiring assistance, or if any alert is false or genuine; 10.2.9. acknowledge that Smart wearable is not an emergency service, nor can it be used to contact the emergency services; 10.2.10. is prohibited to modify or attempt to modify, decompile, disassemble, reverse engineer, tamper with, or attempt to derive the source code of the Products and Services in any way; test the vulnerability of Company systems or breach any security or authentication measures; or circumvent any technological measure implemented by Company, its partners or any other third party (including another user) to protect the Products and Services; 10.2.11. is responsible for contacting its supplier if a defect in Products and Services identified that prevents from using the Products and Services, or at least one part of the system, such as the TeltoHeart, TeltoHeart app, or phone; 10.2.12. is obliged to indemnify the Company for any and all damages, claims, penalties, or other financial and not financial consequences, that arise due to Wearer’s breach of conditions, specified in these Terms. 11. Security matters 11.1. If Smart wearable or the mobile equipment is stolen, damaged, destroyed or lost, Company does not have to give you any refund that you have paid for in advance to use the Products and Services, or for the cost of the Smart wearable or mobile equipment. 11.2. Client and (or) Wearer should contact its supplier for assistance in security matters. 12. Warranties of the Company 12.1. Subject to the Terms set out below, the Company warrants that the Products and Services under these Terms shall be of satisfactory quality at the time of delivery and that the Services will be provided using reasonable care and skill. 12.2. Warranty terms for Services and Products to be applied: to Client - warranty terms are applied as specified https://teltonika-telemedic.com/support/warranty-repair , to Wearer warranty terms are to be applied as under the agreement between Wearer and its supplier. 12.3. If the Product and (or Service) during the warranty period is not compliant with defined quality, with defect or otherwise not compliant with the conditions, warranties, undertakings, Client (Wearer) can make a claim under the Product and service warranty to its supplier. 12.4. Any and all claims regarding the Products and (or) Services should be solved by applying: to Clients - to Company, and to Wearer – to it’ supplier. 13. Disclaimer of Warranties 13.1. Client (wearer) acknowledge that the software is provided "as is" without warranty of any kind, express or implied, and to the maximum extent permitted by applicable law. Neither company, its licensors nor the copyright holders make any representations or warranties, express or implied, including but not limited to the warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement of third party rights. 13.2. There is no warranty by company or by any other party that the functions contained in the software will meet your requirements or that the operation of the software will be uninterrupted or error-free. Client (wearer) assume all responsibility and risk for the SELECTION OF THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS AND FOR THE INSTALLATION, USE AND RESULTS OBTAINED FROM IT. 13.3. Client (wearer) is solely responsible for any damage to devices, including mobile devices in connection with the smart wearable or data (including loss of data), mobile applications, services that results from access or use of the products and services. 13.4. The software and firmware are not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the content, data or information provided by the smart wearable could lead to death, personal injury, or severe physical or environmental damage. 14. Limitation of Liability 14.1. To the extent not prohibited by applicable law, under no circumstances shall company, its employees be liable for any lost profits, revenue, sales, data or costs of procurement of substitute products or services, property damage, personal injury, interruption of business, loss of business information or for any special, direct, indirect, incidental, economic, punitive, special or consequential damages, however caused and whether arising under contract, tort, negligence, or other theory of liability arising out of the use of or inability to use the software, even if it is advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply in these cases. 14.2. In no event shall company’s total liability for all damages (other than as may be required by applicable law in cases involving death or personal injury resulting from company’s negligence) exceed the amount of price for product and 9or) service. 15. Indemnification 15.1. Client and (or) Wearer agree to indemnify, hold harmless, and release Company, and our respective officers, directors, shareholders, employees, agents, representatives (and their respective successors and assigns) from and against any and all claims, damages, costs and expenses, including, but not limited to, reasonable attorney's fees, arising from or related to: (i) access, use, attempted use, inability to use or misuse of the Products and Services; (ii) violation of any of these Terms; (iii) violation of any third party rights, including without limitation any copyright, property or privacy, intellectual property right; or (iv) any claim that use of the Products and Services caused damage to a third party. 16. Data Processing and protection 16.1. The parties agree that the provisions of this Article 16 shall apply where the parties process personal data in connection with the performance of these Terms. All conditions regarding the data processing and protection are specified in TeltoHeart privacy policy at the web link specified in https://www.Teltocare.com/privacy-policy/ 17. Notices 17.1. Any problems (excluding warranty) of Client using the Products and Services should be reported to Company’s support team who will endeavour to help resolve the issue – please contact by: 17.1.1. phone number: +370 52194681; 17.1.2. post: Ukmergės g. 120-1, LT-08126 Vilnius, Lietuva; or 17.1.3. Website: https://teltonika-telemedic.com 17.2. Any problems of Wearer’s using the Products and Services should be reported to its Products and (or) Services provider’s contacts. 17.3. If the Client has purchased the Company’s Products and Services and encounters any issues, they are advised to contact the Company’s helpdesk system through their sales manager. Company helpdesk team will assist the Client in resolving any issues with the purchased Products and Services. The Company strives to provide top-quality service, and Company committed to ensuring that all Company’s Clients receive the support they need. By contacting the helpdesk system, the Client can be assured that their concerns will be addressed promptly and professionally. 17.4. Any notice, regarding the Products and (or) Services must include (a) a description of the claim; (b) a description of the location on Products and Services where the allegedly infringing content is located; (c) your full name, postal address, telephone number, and email address; (d) your physical or electronic signature; and (f) other important circumstances. 18. Dispute Settlement and Governing Laws 18.1. The validation, interpretation, modification, fulfilment, and dispute settlement in regards to use of Products and (or) Services, these Terms are governed by the laws of the republic of Lithuania, and does not regard to its conflicts of law provisions. These Terms after its acceptance shall be considered as valid and binding agreement. If any dispute arises concerning the content or performance of the above-mentioned subjects, the dispute shall be settled through mutual negotiation. In the event that the dispute cannot be settled through negotiation, either the dispute could be submitted to the Lithuanian Courts in Vilnius, which shall have exclusive jurisdiction. 19. General conditions 19.1. Confidential Information means information relating to Products, Services, business, agreements which may from time to time be, or be treated by the Company, as confidential. This will include all trade secrets and intellectual property including without limitation processes, methods, inventions, technical data and know-how. Client and Wearer undertakes to (i) keep the Confidential information strictly confidential, exerting reasonable efforts, to prevent the unauthorized use, dissemination or publication of the Confidential information; (ii) not disclose the Confidential information to any person, and prevent any such disclosure, except as expressly permitted by these Terms, or under applicable law. 19.2. Either party shall be relieved from the performance or punctual performance of any of its obligations under these Terms and such obligations shall be extended by a period reasonable under the circumstances if the performance thereof is prevented or delayed or any cause beyond the affected party's reasonable control (force majeure) which, without in any way limiting the generality of the foregoing, shall include acts of God, any breakdown of plant and machinery, any loss of power (howsoever caused), any strike, extreme weather conditions, lockout or other industrial action or any civil or military unrest or conflict, any failure, disruption or failure of mobile data network providers and their associated facilities. In case of force majeure, the affected party shall promptly notify the other party in writing and furnish all relevant information thereto. 19.3. If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the remainder of the Terms, which shall remain in full force and effect. No waiver of any breach or default of the Terms shall be deemed to be a waiver of any preceding or subsequent breach or default. 19.4. Company’s failure to insist upon or enforce strict performance of any terms in these Terms shall not be considered a waiver of those terms or any of rights. Additional terms and conditions to access particular sections or functions of the Products and Services may be agreed in writing. 19.5. Company reserves the right, in its sole discretion and without consent or notice in whole or in part to transfer, assign, sublicense Products and (or) or Services to chosen entity.

Telemedic terms and conditions POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Telemedic Terms and conditions Updated 2023-08-23 Updated 2023 08 23 1. Definitions 1.1. “Company” means the service or product manufacturer TELTONIKA TELEMEDIC UAB (Company code 305534534); 1.2. “Client” means the firm or company (and their legal representatives); 1.3. “Terms” means these Terms and Conditions set out in this document and unless specified includes any special terms and conditions agreed in writing between the Company and the Client, and also applies to Wearer; 1.4. “Contract” means the contract, or agreement between the Company and the Client for the supply of Services and/or Products, including these Terms; 1.5. “Mobile application” means the TeltoHeart mobile application (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.6. “WEB platform” means the TeltoCare WEB platform (in https://Teltocare.com including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.7. “Smart wearable” means TeltoHeart Smart wearable (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.8 “Software” means MyHealth app (including any instalment of them) which the Company are to supply in accordance with these Conditions; 1.9. “Products” means the TeltoHeart application, TeltoHeart Smart wearable (including any instalment of them) and TeltoCare WEB platform which the Company are to supply in accordance with these Terms; 1.10. “Services” means TeltoCare (WEB platform) and Teltoheart (Mobile application) are to supply in accordance with these Terms; 1.11. “Wearer” a person wearing the Teltoheart smart wearable; 1.12.“Product Privacy Policy” means the Teltoheart privacy policy located at https://www.Teltocare.com/privacy-policy/ 2. Terms of use 2.1. This document sets out the terms and conditions upon which the Company provides Services and Products to its Clients and (or) Wearers. These Terms govern Company Service provision to the Client and (or) Wearer to the exclusion of any other terms and conditions implied by the placement of a Client’s order for said Products or Services. 2.2. These Terms apply for use of the Products and Services, including any associated firmware, software, services or functions provided of Company. 2.3. These Terms do not apply to the third parties’ mobile application or the operating system. There shall be not possibility to download other apps to the Smart wearable. 2.4. These Terms are a legally binding document between TELTONIKA TELEMEDIC UAB (“Company”) and (or) Client and applicable to Wearer who accesses or uses the Products and Services. Please review these Terms carefully. 3. Conditions for use of the Products and Services 3.1. The Products and Services is offered subject to acceptance without modification of these Terms. By accessing or using the Products and Services, you agree to be bound by all of the terms and conditions specified in these Terms. The Terms may be modified by Company from time to time in sole Company’s discretion. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THESE TERMS WITHOUT MODIFICATION, THEN YOU MAY NOT ACCESS OR USE THE PRODUCTS AND SERVICES . Please check these Terms periodically for changes. Your continued access or use of the Products and Services following any changes to the Terms constitutes your acceptance of those changes. 3.2. The Products and Services may not function properly if you do not install any necessary companion applications or firmware or software updates to the Products and Services or your mobile device. Client and (or) Wearer is responsible for mobile carrier’s rates and fees that may apply while using the Products and Services. The Products and Services may enable Client and (or) Wearer to execute certain functions on mobile device, such as Bluetooth. Client and (or) Wearer shall assume all risks to your mobile device if you choose to use such features. 3.3. While using Products and Services, from time-to-time Client and (or) Wearer may receive questions about experience of use of Products and (or) Services. 4. Age Restrictions 4.1. By using the Products and Services Client and (or) Wearer warrant that are of legal age to form a binding agreement or, if you are at least 22 years of age. Client and (or) Wearer may not use the Products and Services if are not at least 22 years old. 4.2. Important : If you are not the Wearer, you are responsible for ensuring that the Wearer (or if the Wearer is under 22 years of age, that their parent or legal representatives): (i) have been informed that Services shall not be provided if the Smart wearable has no battery power; (ii) understands how to use the Products and Services and is aware of the limitations of the Products and Services, if applicable, and accept the Terms on behalf of Wearer. You must ensure that the Wearer (or if the Wearer is under 22 years of age, the parent or legal representative of the Wearer), explicitly agrees to having any required personal information collected and used by Company in accordance with Company’s Teltoheart privacy policy, for the purpose of the Products and Services. 5. Privacy policy 5.1. All information provided and collected by Company through the Products and Services are handled in accordance with Company Teltoheart privacy policy which is hereby is an integral part of these Terms . The applications that run on Products and Services and the operating system installed on the smart wearable may separately collect information and such collection is governed by the applicable Privacy Policies for the companies providing the applications and operating system. 5.2. Teltoheart privacy policy conditions may be reviewed at the web link: https://www.Teltocare.com/privacy-policy/ 6. Risk of use 6.1. Use of the Products and Services is intended for private use. Client’s and (or) Wearer’s use of the Products and Services is solely at their own risk. 6.2. Without limiting any other terms of these Terms, Company do not make any representations, warranties or promises about the accuracy, reliability or effectiveness of any of the functions or services. 6.3. Company does not guarantee that all functionality on the Products and Services will work at all times. Company does not guarantee that the information provided by the Products and Services is 100% accurate. 6.4. Do not interpreter or take clinical action based on Products or Services measurements without first consulting with a qualified healthcare professional. USE OF THE TeltoHeart SMART WEARABLE IS NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOUR HAVE A MEDICAL EMERGENCY, YOU SHOULD CALL TO YOUR DOCTOR OR EMMERGENCY MEDICAL HELP. 7. Software License 7.1. We hereby grant you a limited, personal, non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable right to use the Products and Services in accordance with this Agreement. The Products and Services contain our valuable intellectual property and you obtain no rights to the software on the Products and Services except to use it in accordance with this Agreement. You must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access or use the source code of the Products and Services; (b) use the Products and Services in a manner prohibited by applicable laws or this Agreement. 7.2 The software, documentation, interfaces, content, fonts and any data that came with Products and Services, as may be updated or replaced by feature enhancements, software updates or system restore software provided by Company (“Software Updates”). The Company retains ownership of the Software itself and reserve all rights not expressly granted to you. You agree that the terms of this Software License will apply to any Company Products and Services. 7.3 The Company, at its discretion, may make available future Software Updates for Products and Services. The Software Updates, if any, may not necessarily include all existing software features or new features that the Company releases for newer or other Products and Services. The terms of this License will govern any Software Updates provided by the Company that replace and (or) supplement the Original Software product, unless such Software Update is accompanied by a separate license in which case the terms of that license will govern. BY DOWNLOADING A SOFTWARE UPDATE, AS APPLICABLE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. 7.4. Subject to the terms and conditions of this License, you are granted a limited non-exclusive license to download Software Updates that may be made available by the Company. This License does not allow you to update or restore the Company Products and Services that you do not control and (or) own and (or0 share Software updates with third parties. 7.5. By confirming this Software license you agree that without making Software updates you will not be able to use Products and Services unless all Software Updates is made. 8. Copyright and Other Intellectual Property 8.1. All content and other materials available at or through the Products and Services, including without limitation trademarks, service marks, trade names, images, audio, text, software, designs and the “look and feel” of the Products and Services (collectively, “Products and Services Content”) are owned or licensed by Company and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, distribute, display, perform, transmit, sell, or otherwise use any Products and Services Content without Company’s expressed written permission. All rights not expressly granted to you in this Agreement are reserved by us and/or our licensors. 8.2. The Client and the Wearer warrants to use the Products and (or) Services only in accordance with the Terms. 9. Prohibited Conduct 9.1. Client and (or) Wearer agrees to abide by all applicable laws and not to (a) upload, transmit, post, email, or otherwise make available to the Products and Services any material in any format that (i) is false, inaccurate, misleading, fraudulent, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another's privacy; (ii) infringes any third party's intellectual property or other proprietary right or rights of publicity or privacy; or (iii) contains viruses, worms, Trojan horses, time bombs, corrupted files, or any other software or programs designed to interrupt, interfere, intercept, expropriate, destroy or limit the functionality of the Products and Services or any computer software or hardware or equipment associated with the Products and Services; (b) alter, remove, or falsify any attributions or other proprietary designations of origin or source of the Products and Services Content; (c) impersonate any person or entity, including, but not limited to, Company employees or officers, or falsely state or otherwise misrepresent affiliation with any person or entity; (d) attempt, through any means, to gain unauthorized access to the Products and Services or another person’s account or information on or through the Products and Services; (e) use any robot, scraper, spider, or any other automatic device or manual process to monitor or copy the Products and Services or any Products and Services Content without our prior express written permission; (f) take any action that imposes an unreasonable or disproportionately large load on the Products and Services; (g) take any action that creates liability for Company or causes Company to lose any of the services of Company business partners, vendors or suppliers; (h) take any action that would cause us to violate any applicable law, statute, ordinance or regulation, or that violates the Agreement. (i) to make self-diagnosis and a substitute professional medical judgment. Products and Services is not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of any condition or disease. Please consult your healthcare provider prior to making any decisions related to your health; (j) to use Products and Services in a non-proper manner. Prior to using the product or service, it is advisable to seek advice from a healthcare professional. In the event that you encounter any discomfort or adverse effects during usage, we advise that you discontinue use and consult with your healthcare provider. 10. Responsibilities when using the Products and Services 10.1. Client: 10.1.1. must obey these Terms and instructions when offering and (or) using the Products and Services; 10.1.2. is obliged not to change, modify Wearer’s entered information, or data; 10.1.3. is obliged not to transfer, share Wearer’s data, except for the permitted purpose – proper use of Products and (or) provision of Services; 10.1.4. must ensure that Products and Services shall not be used for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities; 10.1.5. is responsible for monitoring the activity in Products and Services. Other than where required by law, Company will not monitor any communications from the Smart wearable and will not know if a Client is requiring assistance, or if any alert is false or genuine; 10.1.6. is prohibited to modify or attempt to modify, decompile, disassemble, reverse engineer, tamper with, or attempt to derive the source code of the Products and Services in any way; test the vulnerability of Company systems or breach any security or authentication measures; or circumvent any technological measure implemented by Company, its partners or any other third party (including another user) to protect the Products and Services; 10.1.7. is responsible for contacting Company if a defect in Products and Services identified that prevents from using the Products and Services 10.1.8. is obliged to indemnify the Company for any and all damages, claims, penalties, or other financial and not financial consequences, that arise due to Client’s breach of conditions, specified in these Terms. 10.2. Wearer: 10.2.1. must obey these Terms and instructions when offering and (or) using the Products and Services; 10.2.2. is solely responsible for the authenticity and correctness of the data entered; 10.2.3. is responsible to keep secure the passwords and other identifying information of Products and Services; 10.2.4. is responsible not to enter any information or data that may not comply with or violate the Terms and (or) applicable law; 10.2.5. is obliged not to remove, change, reproduce, modify, adapt or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Products and Services. Company logos and any other trademarks that may appear on the Products and Services, and the overall look and feel of the Products and Services, including layout, graphics, icons, and scripts, may not be copied, reproduced, adapted, modified, imitated or used, in whole or in part; 10.2.6. is responsible for maintaining the Smart wearable battery and for completing any Smart wearable firmware updates notified in the Mobile application or WEB platform. Wearer acknowledge that the Products and Services will not be available or may be adversely affected if the Smart wearable has no battery or if a firmware update was not completed; 10.2.7. shall not use the Products and Services for any purpose that is abusive, illegal, fraudulent, a nuisance, harassment or for criminal activities; 10.2.8. is responsible for monitoring the activity in Products and Services. Other than where required by law, Company will not monitor any communications from the Smart wearable and will not know if a Wearer is requiring assistance, or if any alert is false or genuine; 10.2.9. acknowledge that Smart wearable is not an emergency service, nor can it be used to contact the emergency services; 10.2.10. is prohibited to modify or attempt to modify, decompile, disassemble, reverse engineer, tamper with, or attempt to derive the source code of the Products and Services in any way; test the vulnerability of Company systems or breach any security or authentication measures; or circumvent any technological measure implemented by Company, its partners or any other third party (including another user) to protect the Products and Services; 10.2.11. is responsible for contacting its supplier if a defect in Products and Services identified that prevents from using the Products and Services, or at least one part of the system, such as the TeltoHeart, TeltoHeart app, or phone; 10.2.12. is obliged to indemnify the Company for any and all damages, claims, penalties, or other financial and not financial consequences, that arise due to Wearer’s breach of conditions, specified in these Terms. 11. Security matters 11.1. If Smart wearable or the mobile equipment is stolen, damaged, destroyed or lost, Company does not have to give you any refund that you have paid for in advance to use the Products and Services, or for the cost of the Smart wearable or mobile equipment. 11.2. Client and (or) Wearer should contact its supplier for assistance in security matters. 12. Warranties of the Company 12.1. Subject to the Terms set out below, the Company warrants that the Products and Services under these Terms shall be of satisfactory quality at the time of delivery and that the Services will be provided using reasonable care and skill. 12.2. Warranty terms for Services and Products to be applied: to Client - warranty terms are applied as specified https://teltonika-telemedic.com/support/warranty-repair , to Wearer warranty terms are to be applied as under the agreement between Wearer and its supplier. 12.3. If the Product and (or Service) during the warranty period is not compliant with defined quality, with defect or otherwise not compliant with the conditions, warranties, undertakings, Client (Wearer) can make a claim under the Product and service warranty to its supplier. 12.4. Any and all claims regarding the Products and (or) Services should be solved by applying: to Clients - to Company, and to Wearer – to it’ supplier. 13. Disclaimer of Warranties 13.1. CLIENT (WEARER) ACKNOWLEDGE THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NEITHER COMPANY, ITS LICENSORS NOR THE COPYRIGHT HOLDERS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. 13.2. THERE IS NO WARRANTY BY COMPANY OR BY ANY OTHER PARTY THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. CLIENT (WEARER) ASSUME ALL RESPONSIBILITY AND RISK FOR THE SELECTION OF THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS AND FOR THE INSTALLATION, USE AND RESULTS OBTAINED FROM IT. 13.3. CLIENT (WEARER) IS SOLELY RESPONSIBLE FOR ANY DAMAGE TO DEVICES, INCLUDING MOBILE DEVICES IN CONNECTION WITH THE SMART WEARABLE OR DATA (INCLUDING LOSS OF DATA), MOBILE APPLICATIONS, SERVICES THAT RESULTS FROM ACCESS OR USE OF THE PRODUCTS And SERVICES. 13.4. THE SOFTWARE AND FIRMWARE ARE NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OR TIME DELAYS OF, OR ERRORS OR INACCURACIES IN, THE CONTENT, DATA OR INFORMATION PROVIDED BY THE SMART WEARABLE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE. 14. Limitation of Liability 14.1. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL COMPANY, ITS EMPLOYEES BE LIABLE FOR ANY LOST PROFITS, REVENUE, SALES, DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, LOSS OF BUSINESS INFORMATION OR FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF IT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY IN THESE CASES. 14.2. IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING DEATH OR PERSONAL INJURY RESULTING FROM COMPANY’S NEGLIGENCE) EXCEED THE AMOUNT OF PRICE FOR PRODUCT and 9or) SERVICE. 15. Indemnification 15.1. Client and (or) Wearer agree to indemnify, hold harmless, and release Company, and our respective officers, directors, shareholders, employees, agents, representatives (and their respective successors and assigns) from and against any and all claims, damages, costs and expenses, including, but not limited to, reasonable attorney's fees, arising from or related to: (i) access, use, attempted use, inability to use or misuse of the Products and Services; (ii) violation of any of these Terms; (iii) violation of any third party rights, including without limitation any copyright, property or privacy, intellectual property right; or (iv) any claim that use of the Products and Services caused damage to a third party. 16. Data Processing and protection 16.1. The parties agree that the provisions of this Article 16 shall apply where the parties process personal data in connection with the performance of these Terms. All conditions regarding the data processing and protection are specified in TeltoHeart privacy policy at the web link specified in https://www.Teltocare.com/privacy-policy/ 17. Notices 17.1. Any problems (excluding warranty) of Client using the Products and Services should be reported to Company’s support team who will endeavour to help resolve the issue – please contact by: 17.1.1. phone number: +370 52194681; 17.1.2. post: Ukmergės g. 120-1, LT-08126 Vilnius, Lietuva; or 17.1.3. Website: https://teltonika-telemedic.com 17.2. Any problems of Wearer’s using the Products and Services should be reported to its Products and (or) Services provider’s contacts. 17.3. If the Client has purchased the Company’s Products and Services and encounters any issues, they are advised to contact the Company’s helpdesk system through their sales manager. Company helpdesk team will assist the Client in resolving any issues with the purchased Products and Services. The Company strives to provide top-quality service, and Company committed to ensuring that all Company’s Clients receive the support they need. By contacting the helpdesk system, the Client can be assured that their concerns will be addressed promptly and professionally. 17.4. Any notice, regarding the Products and (or) Services must include (a) a description of the claim; (b) a description of the location on Products and Services where the allegedly infringing content is located; (c) your full name, postal address, telephone number, and email address; (d) your physical or electronic signature; and (f) other important circumstances. 18. Dispute Settlement and Governing Laws 18.1. The validation, interpretation, modification, fulfilment, and dispute settlement in regards to use of Products and (or) Services, these Terms are governed by the laws of the republic of Lithuania, and does not regard to its conflicts of law provisions. These Terms after its acceptance shall be considered as valid and binding agreement. If any dispute arises concerning the content or performance of the above-mentioned subjects, the dispute shall be settled through mutual negotiation. In the event that the dispute cannot be settled through negotiation, either the dispute could be submitted to the Lithuanian Courts in Vilnius, which shall have exclusive jurisdiction. 19. General conditions 19.1. Confidential Information means information relating to Products, Services, business, agreements which may from time to time be, or be treated by the Company, as confidential. This will include all trade secrets and intellectual property including without limitation processes, methods, inventions, technical data and know-how. Client and Wearer undertakes to (i) keep the Confidential information strictly confidential, exerting reasonable efforts, to prevent the unauthorized use, dissemination or publication of the Confidential information; (ii) not disclose the Confidential information to any person, and prevent any such disclosure, except as expressly permitted by these Terms, or under applicable law. 19.2. Either party shall be relieved from the performance or punctual performance of any of its obligations under these Terms and such obligations shall be extended by a period reasonable under the circumstances if the performance thereof is prevented or delayed or any cause beyond the affected party's reasonable control (force majeure) which, without in any way limiting the generality of the foregoing, shall include acts of God, any breakdown of plant and machinery, any loss of power (howsoever caused), any strike, extreme weather conditions, lockout or other industrial action or any civil or military unrest or conflict, any failure, disruption or failure of mobile data network providers and their associated facilities. In case of force majeure, the affected party shall promptly notify the other party in writing and furnish all relevant information thereto. 19.3. If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the remainder of the Terms, which shall remain in full force and effect. No waiver of any breach or default of the Terms shall be deemed to be a waiver of any preceding or subsequent breach or default. 19.4. Company’s failure to insist upon or enforce strict performance of any terms in these Terms shall not be considered a waiver of those terms or any of rights. Additional terms and conditions to access particular sections or functions of the Products and Services may be agreed in writing. 19.5. Company reserves the right, in its sole discretion and without consent or notice in whole or in part to transfer, assign, sublicense Products and (or) or Services to chosen entity.

On this page, you can find the Data Processing Agreement of the Teltonika company group. POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Data processing agreement Updated 2025-09-22

On this page, you will find information on how to get in touch with Teltonika's headquarters. Contacts HEADQUARTERS TELTONIKA IOT GROUP Saltoniškių st. 14, LT-08126, Vilnius, Lithuania +37052409650 Contact us Career Interested in new job opportunities? Find a fulfilling job at Teltonika and become a creator of the IoT world. Career opportunities Support All the links to useful Teltonika support resources and technical documentation in one place. Product support ABOUT TELTONIKA Learn more about Teltonika, our history in IoT, business areas, founder, and corporate responsibility. Who we are text text text text

Teltonika group companies are committed to operate in a manner that is compatible and constantly improving with our Integrated Management System (IMS). POLICIES & CERTIFICATES Legal information and resources Policies Cookies policy Code of conduct Prevention of money laundering policy and compliance with international sanction policy Data processing agreement General terms of service Recruitment Privacy Notice Integrated management system policy Warranty & repair General Privacy policy Teltoheart privacy policy Telemedic Terms and conditions Certificates ISO 9001:2015 Quality service certification ISO 14001:2015 Environmental system certification ISO 45001:2018 Safety system certification ISO 27001:2022 Information security management system ISO 13485:2016 Quality system certification EN ISO/IEC 80079-34:2018 ATEX Quality Assurance Notification (QAN) and IECEx Quality Assessment Report (QAR) AQAP 2110 (Edition D Version 1 – June 2016) NATO Quality Assurance Requirements for Design, Development, and Production Integrated management system policy Updated 2024-01-01 TELTONIKA group companies are committed to operate in a manner that is compatible and constantly improving with our Integrated Management System (IMS) which is designed to meet the requirements of lasted editions of ISO 9001, ISO 14001, ISO 45001, ISO 13485 and ISO 27001 standards. As part of our commitment is to uphold these standards, we adhere to the following principles: Ensure stable development and profitability of the organization. Our processes, products and services will comply with applicable statutory, regulatory and other requirements which may vary from a product specifics and country where the product is placed on the market. This includes, but not limited to, CE marking, E-mark homologation, CE MDR for medical devices, regulations for handling waste within our processes, RoHS and REACH to eliminate toxic materials from our products, WEEE Directive recycle and reduce the amount of electric and electronic equipment waste going straight to landfill. We will enable our management systems and processes throughout our operations to specifically minimize the use of hazardous materials by working closely with our suppliers, reduce the amount of energy required for our products through innovative designs, technology, generate less waste by monitoring resources usage, and promote recycling of materials in our packaging and processes. Maintain long-term, mutual trust and respect-based relationships with customers, suppliers, partners and stakeholders. In conjunction with our health and safety processes and the participation of our employees’, we will eliminate identified hazards and reduce residual risks to the absolute minimum. It is necessary for us to provide a working environment that promotes health & safety working conditions, prevents accidents, incidents and occupational diseases for all employees. By working closely with scientific and medical institutions, we will develop and improve our innovative medical devices that focus on helping to save human life and disease prevention. Supporting the production of global innovative solutions such as electric vehicle charging solutions which contribute towards the reduction of CO2 emissions. We are committed to ensure the confidentiality, integrity, and availability of our information assets. To achieve this, we have implemented an Information Security Management System (ISMS) based on the ISO 27001 standard. Our ISMS provides a framework for identifying and managing information security risks, and for continuously improving our information security posture. All our employees are expected to comply with our information security policies, procedures, and guidelines. We provide training and awareness programs to ensure that everyone understands their roles and responsibilities in protecting our information assets. We recognize that information security is a shared responsibility, and we encourage everyone to actively participate in maintaining a secure environment for our information assets. Continuously improve product technology, implement advanced safety and ecological technology innovations and work methods. Develop and manufacture innovative, globally relevant products that meet customer requirements in terms of safety, efficiency and effectiveness. Employees and stakeholders are aware about Integrated Management System (IMS) policy. Systematically raise the qualification of employees at all levels, promote creative initiative and awareness, develop employee’s personal responsibility for the quality of work, health and safety, environmental protection, and information security. Ensure the implementation of legal acts and other obligation in force in the Republic of Lithuania and European Union. Our group of companies will adopt a Code of Conduct and we will oblige our suppliers to comply with it as well. We are committed to ensure that our supply chain is free of “Conflict Minerals” that are directly or indirectly financing or benefitting armed groups in the Democratic Republic of the Congo (DRC) or an adjoining country. We at TELTONIKA believe that we have created a mature Integrated Management System (IMS) , nonetheless we are continuously evolving it, to meet our customers’ requirements. This policy is available to the public and interested parties. All employees and individuals working on the company’s mandate, are familiar with this policy and adhere to it. This policy is reviewed annually to keep it relevant and consistent. TELTONIKA IoT GROUP Integrated Management System Representative Faustas Zinkus